Refund Policy

All products sold by RetaEU are intended strictly for laboratory research and analytical purposes. Products are not intended for human consumption, medical use, veterinary use, or any therapeutic application. Due to the nature of these products, returns and refunds are subject to the conditions outlined below.

Customer satisfaction is important to us. Refunds or replacements may be considered only in limited circumstances, including:

• You received an incorrect product.
• Your order was damaged during transit.
• Your order was lost in transit and confirmed as such by the shipping carrier.
• Your order cannot be fulfilled after payment has been accepted.

Refunds are evaluated on a case-by-case basis. Approval of a refund or replacement remains at the sole discretion of RetaEU.

For quality assurance, safety, and compliance reasons, products cannot be returned once they have been shipped and delivered.

We do not accept returns or provide refunds for:

• Products that have been opened or used.
• Products purchased in error.
• Orders placed using incorrect shipping information supplied by the customer.
• Delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.
• Claims relating to the intended use of products contrary to our Research Use Only policy.

If you receive a damaged package or an incorrect item, you must notify us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product, packaging, and shipping label.

Failure to report damage or incorrect shipments within this period may result in the claim being declined.

If a shipment is confirmed as lost by the shipping carrier, RetaEU may, at its discretion, provide a replacement shipment or issue a refund.

Claims for lost shipments may require an investigation by the shipping carrier before any resolution can be provided.

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been processed or dispatched, it cannot be cancelled.

Shipping is available only to destinations supported during checkout.

Delivery times are estimates only and are not guaranteed. RetaEU is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events outside its reasonable control.

Risk of loss and title to products pass to the customer once the shipment has been handed over to the shipping carrier, where permitted by applicable law.

Approved refunds will be issued using the original payment method whenever possible.

Processing times depend on the payment provider or financial institution and may vary.

If you believe you are eligible for a refund, replacement, or have questions regarding your order, please contact our customer support team through the contact information provided on the website. Include your order number and all relevant information to help us process your request as quickly as possible.