{"id":30,"date":"2026-07-22T23:37:07","date_gmt":"2026-07-22T23:37:07","guid":{"rendered":"https:\/\/plain-navy-elk.101-99-89-83.cpanel.site\/?page_id=30"},"modified":"2026-07-22T23:38:29","modified_gmt":"2026-07-22T23:38:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/archive.retaeu.nl\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30\" class=\"elementor elementor-30\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-659f484 e-con-full e-flex e-con e-parent\" data-id=\"659f484\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97ba9a9 elementor-widget elementor-widget-shortcode\" data-id=\"97ba9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n\n\/* ===== ROOT VARIABLES ===== *\/\n:root{\n\t--faq-blue-dark: #022748;\n\t--faq-blue: #0B4F93;\n\t--faq-blue-light: #198BFF;\n\t--faq-blue-lighter: #EEF6FF;\n\t--faq-blue-bg: #F5F9FF;\n\t--faq-blue-soft: #E8F0FE;\n\t--faq-text: #1F2937;\n\t--faq-text-light: #4B5B6E;\n\t--faq-bg: #F8FAFE;\n\t--faq-bg-white: #FFFFFF;\n\t--faq-border: #DCE6F0;\n\t--faq-radius: 18px;\n\t--faq-radius-sm: 12px;\n\t--faq-shadow: 0 4px 20px rgba(2, 39, 72, 0.12);\n\t--faq-transition: 0.3s ease;\n}\n\n\/* ===== BASE ===== *\/\n.reta-faq-page{\n\tbackground: var(--faq-bg);\n\tcolor: var(--faq-text);\n\tfont-family: inherit;\n\tline-height: 1.6;\n}\n\n.reta-faq-page *{\n\tbox-sizing: border-box;\n}\n\n.reta-container{\n\tmax-width: 1250px;\n\tmargin: 0 auto;\n\tpadding: 0 24px;\n}\n\n\/* ===== SECTIONS ===== *\/\n.reta-section{\n\tpadding: 70px 0;\n}\n\n.reta-section-sm{\n\tpadding: 50px 0;\n}\n\n.reta-section-bg{\n\tbackground: var(--faq-blue-bg);\n}\n\n\/* ===== TYPOGRAPHY ===== *\/\n.reta-title{\n\tfont-size: 28px;\n\tfont-weight: 700;\n\tmargin: 0 0 16px;\n\tline-height: 1.2;\n\tcolor: var(--faq-text);\n}\n\n.reta-title-lg{\n\tfont-size: 36px;\n\tline-height: 1.15;\n}\n\n.reta-title-center{\n\ttext-align: center;\n}\n\n.reta-subtitle{\n\tfont-size: 16px;\n\tcolor: var(--faq-text-light);\n\tmargin: 0 0 24px;\n}\n\n.reta-subtitle-center{\n\ttext-align: center;\n\tmax-width: 600px;\n\tmargin-left: auto;\n\tmargin-right: auto;\n}\n\n.reta-desc{\n\tfont-size: 17px;\n\tline-height: 1.8;\n\tcolor: var(--faq-text-light);\n\tmargin: 0;\n}\n\n\/* ===== HERO ===== *\/\n.reta-hero{\n\tpadding: 80px 0 60px;\n\tbackground: linear-gradient(135deg, var(--faq-blue-dark) 0%, var(--faq-blue) 50%, var(--faq-blue-light) 100%);\n\tborder-bottom: none;\n\tposition: relative;\n\toverflow: hidden;\n}\n\n.reta-hero::before{\n\tcontent: '';\n\tposition: absolute;\n\ttop: -50%;\n\tright: -20%;\n\twidth: 500px;\n\theight: 500px;\n\tbackground: rgba(255, 255, 255, 0.05);\n\tborder-radius: 50%;\n\tpointer-events: none;\n}\n\n.reta-hero::after{\n\tcontent: '';\n\tposition: absolute;\n\tbottom: -40%;\n\tleft: -10%;\n\twidth: 400px;\n\theight: 400px;\n\tbackground: rgba(255, 255, 255, 0.03);\n\tborder-radius: 50%;\n\tpointer-events: none;\n}\n\n.reta-hero-title{\n\tfont-size: 52px;\n\tline-height: 1.1;\n\tmargin: 0 0 8px;\n\tfont-weight: 700;\n\tcolor: #FFFFFF;\n\ttext-align: center;\n\tposition: relative;\n\tz-index: 1;\n}\n\n.reta-hero-desc{\n\tfont-size: 18px;\n\tline-height: 1.9;\n\tcolor: rgba(255, 255, 255, 0.85);\n\tmax-width: 650px;\n\tmargin: 0 auto 30px;\n\ttext-align: center;\n\tposition: relative;\n\tz-index: 1;\n}\n\n\/* ===== FAQ CATEGORY ===== *\/\n.reta-faq-category{\n\tmargin-bottom: 50px;\n}\n\n.reta-faq-category:last-child{\n\tmargin-bottom: 0;\n}\n\n.reta-faq-category-title{\n\tfont-size: 28px;\n\tfont-weight: 700;\n\tmargin: 0 0 24px;\n\tline-height: 1.2;\n\tcolor: var(--faq-blue-dark);\n\ttext-align: center;\n\tposition: relative;\n\tpadding-bottom: 16px;\n}\n\n.reta-faq-category-title::after{\n\tcontent: '';\n\tposition: absolute;\n\tbottom: 0;\n\tleft: 50%;\n\ttransform: translateX(-50%);\n\twidth: 60px;\n\theight: 3px;\n\tbackground: var(--faq-blue);\n\tborder-radius: 2px;\n}\n\n\/* ===== ACCORDION ===== *\/\n.reta-accordion{\n\tborder-radius: var(--faq-radius);\n\toverflow: hidden;\n\tbox-shadow: 0 2px 8px rgba(2, 39, 72, 0.06);\n}\n\n.reta-accordion-item{\n\tbackground: var(--faq-bg-white);\n\tborder-bottom: 1px solid var(--faq-border);\n\ttransition: var(--faq-transition);\n}\n\n.reta-accordion-item:last-child{\n\tborder-bottom: none;\n}\n\n.reta-accordion-item.active{\n\tbackground: var(--faq-blue-lighter);\n\tborder-left: 3px solid var(--faq-blue);\n}\n\n.reta-accordion-header{\n\tdisplay: flex;\n\talign-items: center;\n\tjustify-content: space-between;\n\tgap: 16px;\n\tpadding: 20px 28px;\n\tcursor: pointer;\n\ttransition: var(--faq-transition);\n\tuser-select: none;\n}\n\n.reta-accordion-header:hover{\n\tbackground: var(--faq-blue-lighter);\n}\n\n.reta-accordion-item.active .reta-accordion-header{\n\tbackground: var(--faq-blue-lighter);\n}\n\n.reta-accordion-title{\n\tfont-size: 16px;\n\tfont-weight: 600;\n\tcolor: var(--faq-text);\n\tmargin: 0;\n\tline-height: 1.4;\n\tflex: 1;\n}\n\n.reta-accordion-item.active .reta-accordion-title{\n\tcolor: var(--faq-blue-dark);\n}\n\n.reta-accordion-icon{\n\tflex-shrink: 0;\n\twidth: 24px;\n\theight: 24px;\n\tcolor: var(--faq-blue);\n\ttransition: transform 0.3s ease;\n}\n\n.reta-accordion-icon svg{\n\twidth: 24px;\n\theight: 24px;\n\tdisplay: block;\n}\n\n.reta-accordion-item.active .reta-accordion-icon{\n\ttransform: rotate(180deg);\n\tcolor: var(--faq-blue-dark);\n}\n\n.reta-accordion-body{\n\tmax-height: 0;\n\toverflow: hidden;\n\ttransition: max-height 0.4s ease, padding 0.4s ease;\n\tpadding: 0 28px;\n}\n\n.reta-accordion-item.active .reta-accordion-body{\n\tmax-height: 2000px;\n\tpadding: 0 28px 24px;\n}\n\n.reta-accordion-body p{\n\tmargin: 0 0 12px;\n\tfont-size: 15px;\n\tline-height: 1.8;\n\tcolor: var(--faq-text-light);\n}\n\n.reta-accordion-body p:last-child{\n\tmargin-bottom: 0;\n}\n\n.reta-accordion-body ul{\n\tmargin: 8px 0 12px;\n\tpadding-left: 20px;\n}\n\n.reta-accordion-body ul li{\n\tfont-size: 15px;\n\tline-height: 1.8;\n\tcolor: var(--faq-text-light);\n\tmargin-bottom: 4px;\n}\n\n\/* ===== TRUST BADGE ===== *\/\n.reta-trust-badge{\n\tdisplay: inline-flex;\n\talign-items: center;\n\tgap: 8px;\n\tbackground: rgba(255, 255, 255, 0.15);\n\tpadding: 8px 20px;\n\tborder-radius: 999px;\n\tcolor: #fff;\n\tfont-size: 14px;\n\tfont-weight: 500;\n\tposition: relative;\n\tz-index: 1;\n\tmargin-top: 10px;\n}\n\n.reta-trust-badge svg{\n\twidth: 18px;\n\theight: 18px;\n}\n\n\/* ========================================\n   RESPONSIVE\n   ======================================== *\/\n\n\/* Tablet *\/\n@media (max-width: 991px){\n\n\t.reta-hero-title{\n\t\tfont-size: 40px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-size: 30px;\n\t}\n\n\t.reta-faq-category-title{\n\t\tfont-size: 24px;\n\t}\n\n\t.reta-accordion-header{\n\t\tpadding: 18px 24px;\n\t}\n\n\t.reta-accordion-item.active .reta-accordion-body{\n\t\tpadding: 0 24px 20px;\n\t}\n\n}\n\n\/* Mobile *\/\n@media (max-width: 767px){\n\n\t\/* Sections *\/\n\t.reta-section{\n\t\tpadding: 50px 0;\n\t}\n\n\t.reta-section-sm{\n\t\tpadding: 30px 0;\n\t}\n\n\t\/* Hero *\/\n\t.reta-hero{\n\t\tpadding: 50px 0 40px;\n\t}\n\n\t.reta-hero-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t\tmargin: 0 0 8px;\n\t}\n\n\t.reta-hero-desc{\n\t\tfont-size: 16px;\n\t}\n\n\t\/* Typography - Mobile titles with Poppins *\/\n\t.reta-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t\tmargin: 0 0 14px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t}\n\n\t.reta-subtitle{\n\t\tfont-size: 15px;\n\t}\n\n\t\/* FAQ *\/\n\t.reta-faq-category{\n\t\tmargin-bottom: 36px;\n\t}\n\n\t.reta-faq-category-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 22px;\n\t\tfont-weight: 500;\n\t\tline-height: 32px;\n\t\tmargin-bottom: 18px;\n\t}\n\n\t.reta-accordion-header{\n\t\tpadding: 16px 18px;\n\t}\n\n\t.reta-accordion-title{\n\t\tfont-size: 15px;\n\t}\n\n\t.reta-accordion-body{\n\t\tfont-size: 14px;\n\t}\n\n\t.reta-accordion-item.active .reta-accordion-body{\n\t\tpadding: 0 18px 18px;\n\t}\n\n\t.reta-accordion-body p{\n\t\tfont-size: 14px;\n\t}\n\n\t.reta-accordion-body ul li{\n\t\tfont-size: 14px;\n\t}\n\n\t.reta-trust-badge{\n\t\tfont-size: 12px;\n\t\tpadding: 6px 16px;\n\t}\n\n\t\/* Container *\/\n\t.reta-container{\n\t\tpadding: 0 16px;\n\t}\n\n}\n\n\/* Small phones *\/\n@media (max-width: 420px){\n\n\t.reta-hero-title{\n\t\tfont-size: 28px;\n\t\tline-height: 36px;\n\t}\n\n\t.reta-title{\n\t\tfont-size: 26px;\n\t\tline-height: 34px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-size: 26px;\n\t\tline-height: 34px;\n\t}\n\n\t.reta-faq-category-title{\n\t\tfont-size: 20px;\n\t\tline-height: 28px;\n\t}\n\n\t.reta-accordion-header{\n\t\tpadding: 14px 16px;\n\t}\n\n\t.reta-accordion-title{\n\t\tfont-size: 14px;\n\t}\n\n\t.reta-accordion-item.active .reta-accordion-body{\n\t\tpadding: 0 16px 16px;\n\t}\n\n\t.reta-accordion-body p{\n\t\tfont-size: 13px;\n\t}\n\n\t.reta-accordion-body ul li{\n\t\tfont-size: 13px;\n\t}\n\n}\n\n<\/style>\n\n<div class=\"reta-faq-page\">\n\n<!-- ===== HERO ===== -->\n<section class=\"reta-hero\">\n\t<div class=\"reta-container\">\n\t\t<h1 class=\"reta-hero-title\">FAQ<\/h1>\n\t\t<p class=\"reta-hero-desc\">Veelgestelde vragen<\/p>\n\t\t<div style=\"text-align: center; position: relative; z-index: 1;\">\n\t\t\t<span class=\"reta-trust-badge\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t<path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/>\n\t\t\t\t\t<polyline points=\"9,12 11,14 15,10\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\tVertrouwd door onderzoekers in heel Europa\n\t\t\t<\/span>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- ===== ORDERS & PAYMENTS ===== -->\n<section class=\"reta-section reta-section-sm\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-faq-category\">\n\t\t\t<h2 class=\"reta-faq-category-title\">Bestellingen &amp; betalingen<\/h2>\n\t\t\t\n\t\t\t<div class=\"reta-accordion\">\n\t\t\t\t\n\t\t\t\t<!-- Item 1 -->\n\t\t\t\t<div class=\"reta-accordion-item active\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Ik heb geen bevestigingsmail ontvangen<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Als u geen bevestigingsmail heeft ontvangen, komt dit meestal doordat sommige bankoverschrijvingen eerst handmatig moeten worden gecontroleerd en aan de juiste bestelling gekoppeld. Dit proces kan enkele uren duren.<\/p>\n\t\t\t\t\t\t<p>Controleer ook uw spam- of ongewenste e-mailmap, aangezien bevestigingsmails daar soms terecht kunnen komen.<\/p>\n\t\t\t\t\t\t<p>Als u na enkele uren nog steeds geen bevestiging heeft ontvangen, verzoeken wij u vriendelijk een screenshot van de bankoverschrijving samen met uw bestelnummer of achternaam via WhatsApp of e-mail naar ons te sturen. Wij kunnen uw bestelling dan handmatig controleren en bevestigen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 2 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Wanneer wordt mijn bestelling verzonden?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Bestellingen worden doorgaans binnen 48 uur verwerkt en verzonden.<\/p>\n\t\t\t\t\t\t<p>Bestellingen die tussen vrijdagavond en maandagochtend worden geplaatst, worden doorgaans op maandagmiddag verzonden, omdat postdiensten in het weekend geen pakketten ophalen. Hierdoor kan het iets langer duren voordat u uw track &amp; trace-informatie ontvangt.<\/p>\n\t\t\t\t\t\t<p>Dit heeft normaal gesproken geen invloed op de uiteindelijke levertijd.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 3 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Kan ik mijn bestelling annuleren of wijzigen?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Zodra een bestelling is verwerkt of verzonden, is het doorgaans niet meer mogelijk om deze te annuleren of te wijzigen.<\/p>\n\t\t\t\t\t\t<p>Als u wijzigingen wilt aanbrengen, neem dan zo snel mogelijk na het plaatsen van uw bestelling contact met ons op.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- ===== SHIPPING & DELIVERY ===== -->\n<section class=\"reta-section reta-section-sm reta-section-bg\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-faq-category\">\n\t\t\t<h2 class=\"reta-faq-category-title\">Verzending &amp; levering<\/h2>\n\t\t\t\n\t\t\t<div class=\"reta-accordion\">\n\t\t\t\t\n\t\t\t\t<!-- Item 1 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Hoe lang duurt de verzending?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Alle bestellingen worden verzonden met track &amp; trace. De trackinginformatie wordt naar het opgegeven e-mailadres gestuurd.<\/p>\n\t\t\t\t\t\t<p>Geschatte levertijden:<br>- Nederland: ongeveer 1 tot 2 werkdagen<br>- Belgi\u00eb: ongeveer 2 tot 3 werkdagen<br>- Overige Europese landen: ongeveer 4 tot 6 werkdagen<\/p>\n\t\t\t\t\t\t<p>Als u uw track &amp; trace-informatie niet heeft ontvangen, controleer dan eerst uw spam- of ongewenste e-mailmap.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 2 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Verzenden jullie internationaal?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Ja, wij verzenden naar meerdere landen binnen Europa.<\/p>\n\t\t\t\t\t\t<p>De levertijd buiten Nederland en Belgi\u00eb bedraagt doorgaans 4 tot 6 werkdagen, afhankelijk van het land van bestemming en de lokale postverwerking.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 3 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Wat gebeurt er als mijn pakket vertraging heeft?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Internationale zendingen kunnen soms vertraging oplopen bij sorteercentra of lokale postdiensten.<\/p>\n\t\t\t\t\t\t<p>Als een pakket gedurende langere tijd geen trackingupdates ontvangt, kunnen wij een onderzoek starten bij de vervoerder. Mocht een zending uiteindelijk als verloren worden beschouwd, dan zoeken wij samen met u naar een passende oplossing.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- ===== PRODUCTS & STORAGE ===== -->\n<section class=\"reta-section reta-section-sm\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-faq-category\">\n\t\t\t<h2 class=\"reta-faq-category-title\">Producten &amp; opslag<\/h2>\n\t\t\t\n\t\t\t<div class=\"reta-accordion\">\n\t\t\t\t\n\t\t\t\t<!-- Item 1 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Hoe kan ik controleren of de productbatch is getest?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Bij RetaEU worden producttransparantie en kwaliteitscontrole van batches als uiterst belangrijk beschouwd, vooral voor onderzoekspeptiden.<\/p>\n\t\t\t\t\t\t<p>Daarom bevat elke peptidevial en elke BAC-watervial een lotnummer dat op de zijkant van het etiket is afgedrukt. Dit lotnummer bestaat doorgaans uit vijf cijfers en komt rechtstreeks overeen met het laboratoriumcertificaat en de batchtestdocumentatie.<\/p>\n\t\t\t\t\t\t<p>Het lotnummer komt overeen met het batchnummer dat wordt vermeld op de laboratoriumanalyserapporten van Janoshik, waar peptiden regelmatig worden getest door een onafhankelijk laboratorium.<\/p>\n\t\t\t\t\t\t<p>Wenn een Certificate of Analysis (COA) beschikbaar is voor een peptide, is hetzelfde batchnummer dat op de vial staat ook terug te vinden op de COA. Zo kan worden gecontroleerd dat het product afkomstig is uit de geteste productiebatch.<\/p>\n\t\t\t\t\t\t<p>De kwaliteitscontrole van batches wordt regelmatig uitgevoerd om ervoor te zorgen dat de producten blijven voldoen aan de hoge kwaliteitsnormen die voor onderzoeksdoeleinden vereist zijn.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 2 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Hoe moeten peptiden worden bewaard?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Ongeopende peptiden kunnen het beste bij kamertemperatuur worden bewaard, uit direct zonlicht.<\/p>\n\t\t\t\t\t\t<p>Zodra een peptide is opgelost of geopend, wordt aanbevolen deze in de koelkast te bewaren voor optimale stabiliteit tijdens onderzoek.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 3 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Hoe lang blijven peptiden stabiel?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Ongeopende peptiden blijven bij correcte opslag doorgaans ongeveer 1 tot 1,5 jaar stabiel.<\/p>\n\t\t\t\t\t\t<p>Na het oplossen dienen peptiden in de koelkast te worden bewaard en wordt voor onderzoeksdoeleinden over het algemeen aanbevolen ze binnen ongeveer 4 tot 7 weken te gebruiken.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 4 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Hoe lang blijft BAC-water stabiel?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Ongeopend BAC-water blijft bij correcte opslag doorgaans ongeveer 1 tot 1,5 jaar stabiel.<\/p>\n\t\t\t\t\t\t<p>Na opening dient BAC-water in de koelkast te worden bewaard en wordt over het algemeen aanbevolen het binnen 28 dagen te gebruiken.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 5 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Moeten peptiden altijd in de koelkast worden bewaard?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Nee.<\/p>\n\t\t\t\t\t\t<p>Ongeopende peptiden kunnen over het algemeen bij kamertemperatuur worden bewaard, zolang ze droog worden gehouden en beschermd zijn tegen direct zonlicht of extreme hitte.<\/p>\n\t\t\t\t\t\t<p>Na opening of reconstitutie wordt bewaring in de koelkast aanbevolen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- ===== REGULATIONS & RESEARCH ===== -->\n<section class=\"reta-section reta-section-sm reta-section-bg\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-faq-category\">\n\t\t\t<h2 class=\"reta-faq-category-title\">Regelgeving &amp; onderzoek<\/h2>\n\t\t\t\n\t\t\t<div class=\"reta-accordion\">\n\t\t\t\t\n\t\t\t\t<!-- Item 1 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Verkopen jullie naalden?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Nee, wij verkopen geen naalden.<\/p>\n\t\t\t\t\t\t<p>Vanwege de geldende wet- en regelgeving mogen wij geen naalden aanbieden of meeleveren.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 2 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Verstrekken jullie doseringsrichtlijnen of gebruiksadvies?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Nee.<\/p>\n\t\t\t\t\t\t<p>Onze producten worden uitsluitend voor onderzoeksdoeleinden verkocht. Om te voldoen aan de geldende wet- en regelgeving verstrekken wij geen advies over doseringen, gebruiksschema's of toepassingen.<\/p>\n\t\t\t\t\t\t<p>Dit wordt ook duidelijk vermeld in onze algemene voorwaarden voordat een bestelling wordt geplaatst.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 3 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Is BAC-water inbegrepen bij mijn bestelling?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Nee. BAC-water wordt niet automatisch meegeleverd bij peptidebestellingen en moet doorgaans afzonderlijk worden aangeschaft.<\/p>\n\t\t\t\t\t\t<p>Als BAC-water nodig is voor uw onderzoek, zorg er dan voor dat u het aan uw winkelwagen toevoegt voordat u uw bestelling afrondt.<\/p>\n\t\t\t\t\t\t<p>In sommige gevallen kunnen grotere of bulkbestellingen in aanmerking komen voor aanvullende opties of inbegrepen artikelen. Voor bulkaankopen raden wij u aan contact op te nemen met onze klantenservice via WhatsApp voor meer informatie.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<!-- ===== GENERAL QUESTIONS ===== -->\n<section class=\"reta-section reta-section-sm\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-faq-category\">\n\t\t\t<h2 class=\"reta-faq-category-title\">Algemene vragen<\/h2>\n\t\t\t\n\t\t\t<div class=\"reta-accordion\">\n\t\t\t\t\n\t\t\t\t<!-- Item 1 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Kan ik een bulkbestelling plaatsen?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Ja. Voor bulkaankopen raden wij u aan contact op te nemen met onze klantenservice via WhatsApp.<\/p>\n\t\t\t\t\t\t<p>Zo kunnen wij de omvang van uw bestelling beoordelen en bepalen welke voordelen of opties op uw aankoop van toepassing kunnen zijn. Afhankelijk van de grootte van de bestelling kunnen bepaalde bulkvoordelen, prijsafspraken of maatwerkopties beschikbaar zijn.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 2 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Wat zeggen klanten over RetaEU?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Bij RetaEU staan klanttevredenheid, productkwaliteit en transparantie hoog in het vaandel.<\/p>\n\t\t\t\t\t\t<p>Momenteel hebben wij een beoordeling van 4,8 sterren op Trustpilot, gebaseerd op meer dan 150 klantbeoordelingen uit heel Europa.<\/p>\n\t\t\t\t\t\t<p>Deze beoordelingen weerspiegelen de ervaringen van klanten met onze service, verzending, communicatie en productkwaliteitsnormen.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Item 3 -->\n\t\t\t\t<div class=\"reta-accordion-item\">\n\t\t\t\t\t<div class=\"reta-accordion-header\" onclick=\"toggleAccordion(this)\">\n\t\t\t\t\t\t<h3 class=\"reta-accordion-title\">Wat is de beste manier om contact op te nemen met de klantenservice?<\/h3>\n\t\t\t\t\t\t<div class=\"reta-accordion-icon\">\n\t\t\t\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"\/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"reta-accordion-body\">\n\t\t\t\t\t\t<p>Voor dringende vragen of situaties waarin een snelle reactie nodig is, raden wij aan contact met ons op te nemen via onze WhatsApp-support.<\/p>\n\t\t\t\t\t\t<p>Voor algemene vragen en vragen over bestellingen kunt u ook contact met ons opnemen via e-mail. Wij streven ernaar e-mails binnen enkele werkdagen te beantwoorden.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n<script>\nfunction toggleAccordion(header) {\n\tvar item = header.parentElement;\n\tvar isActive = item.classList.contains('active');\n\t\n\t\/\/ Close all items in the same accordion\n\tvar accordion = item.parentElement;\n\tvar allItems = accordion.querySelectorAll('.reta-accordion-item');\n\tallItems.forEach(function(el) {\n\t\tel.classList.remove('active');\n\t});\n\t\n\t\/\/ If the clicked item wasn't active, open it\n\tif (!isActive) {\n\t\titem.classList.add('active');\n\t}\n}\n<\/script>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":0,"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"wp:attachment":[{"href":"https:\/\/archive.retaeu.nl\/nl\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}