{
    "id": 51,
    "date": "2026-07-23T00:27:27",
    "date_gmt": "2026-07-23T00:27:27",
    "guid": {
        "rendered": "https:\/\/plain-navy-elk.101-99-89-83.cpanel.site\/?page_id=51"
    },
    "modified": "2026-07-23T00:28:44",
    "modified_gmt": "2026-07-23T00:28:44",
    "slug": "refund-policy",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/archive.retaeu.nl\/en_us\/refund-policy\/",
    "title": {
        "rendered": "Refund Policy"
    },
    "content": {
        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"51\" class=\"elementor elementor-51\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34473c0 e-con-full e-flex e-con e-parent\" data-id=\"34473c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12b36ef elementor-widget elementor-widget-shortcode\" data-id=\"12b36ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n\n\/* ===== ROOT VARIABLES ===== *\/\n:root{\n\t--refund-blue-dark: #022748;\n\t--refund-blue: #0B4F93;\n\t--refund-blue-light: #198BFF;\n\t--refund-blue-lighter: #EEF6FF;\n\t--refund-blue-bg: #F5F9FF;\n\t--refund-blue-soft: #E8F0FE;\n\t--refund-text: #1F2937;\n\t--refund-text-light: #4B5B6E;\n\t--refund-bg: #F8FAFE;\n\t--refund-bg-white: #FFFFFF;\n\t--refund-border: #DCE6F0;\n\t--refund-radius: 18px;\n\t--refund-radius-sm: 12px;\n\t--refund-shadow: 0 4px 20px rgba(2, 39, 72, 0.12);\n\t--refund-transition: 0.3s ease;\n}\n\n\/* ===== BASE ===== *\/\n.reta-refund-page{\n\tbackground: var(--refund-bg);\n\tcolor: var(--refund-text);\n\tfont-family: inherit;\n\tline-height: 1.6;\n}\n\n.reta-refund-page *{\n\tbox-sizing: border-box;\n}\n\n.reta-container{\n\tmax-width: 1250px;\n\tmargin: 0 auto;\n\tpadding: 0 24px;\n}\n\n\/* ===== SECTIONS ===== *\/\n.reta-section{\n\tpadding: 70px 0;\n}\n\n.reta-section-sm{\n\tpadding: 50px 0;\n}\n\n.reta-section-bg{\n\tbackground: var(--refund-blue-bg);\n}\n\n\/* ===== TYPOGRAPHY ===== *\/\n.reta-title{\n\tfont-size: 28px;\n\tfont-weight: 700;\n\tmargin: 0 0 16px;\n\tline-height: 1.2;\n\tcolor: var(--refund-text);\n}\n\n.reta-title-lg{\n\tfont-size: 36px;\n\tline-height: 1.15;\n}\n\n.reta-title-center{\n\ttext-align: center;\n}\n\n.reta-subtitle{\n\tfont-size: 16px;\n\tcolor: var(--refund-text-light);\n\tmargin: 0 0 24px;\n}\n\n.reta-subtitle-center{\n\ttext-align: center;\n\tmax-width: 600px;\n\tmargin-left: auto;\n\tmargin-right: auto;\n}\n\n.reta-desc{\n\tfont-size: 17px;\n\tline-height: 1.8;\n\tcolor: var(--refund-text-light);\n\tmargin: 0;\n}\n\n\/* ===== HERO ===== *\/\n.reta-hero{\n\tpadding: 80px 0 60px;\n\tbackground: linear-gradient(135deg, var(--refund-blue-dark) 0%, var(--refund-blue) 50%, var(--refund-blue-light) 100%);\n\tborder-bottom: none;\n\tposition: relative;\n\toverflow: hidden;\n}\n\n.reta-hero::before{\n\tcontent: '';\n\tposition: absolute;\n\ttop: -50%;\n\tright: -20%;\n\twidth: 500px;\n\theight: 500px;\n\tbackground: rgba(255, 255, 255, 0.05);\n\tborder-radius: 50%;\n\tpointer-events: none;\n}\n\n.reta-hero::after{\n\tcontent: '';\n\tposition: absolute;\n\tbottom: -40%;\n\tleft: -10%;\n\twidth: 400px;\n\theight: 400px;\n\tbackground: rgba(255, 255, 255, 0.03);\n\tborder-radius: 50%;\n\tpointer-events: none;\n}\n\n.reta-hero-title{\n\tfont-size: 52px;\n\tline-height: 1.1;\n\tmargin: 0 0 12px;\n\tfont-weight: 700;\n\tcolor: #FFFFFF;\n\ttext-align: center;\n\tposition: relative;\n\tz-index: 1;\n}\n\n.reta-hero-desc{\n\tfont-size: 18px;\n\tline-height: 1.9;\n\tcolor: rgba(255, 255, 255, 0.85);\n\tmax-width: 650px;\n\tmargin: 0 auto 0;\n\ttext-align: center;\n\tposition: relative;\n\tz-index: 1;\n}\n\n\/* ===== REFUND CONTENT ===== *\/\n.reta-refund-content{\n\tmax-width: 900px;\n\tmargin: 0 auto;\n}\n\n.reta-refund-section{\n\tmargin-bottom: 40px;\n}\n\n.reta-refund-section:last-child{\n\tmargin-bottom: 0;\n}\n\n.reta-refund-section-title{\n\tfont-size: 24px;\n\tfont-weight: 700;\n\tmargin: 0 0 16px;\n\tline-height: 1.3;\n\tcolor: var(--refund-blue-dark);\n\tposition: relative;\n\tpadding-bottom: 12px;\n}\n\n.reta-refund-section-title::after{\n\tcontent: '';\n\tposition: absolute;\n\tbottom: 0;\n\tleft: 0;\n\twidth: 40px;\n\theight: 3px;\n\tbackground: var(--refund-blue);\n\tborder-radius: 2px;\n}\n\n.reta-refund-section-text{\n\tfont-size: 16px;\n\tline-height: 1.8;\n\tcolor: var(--refund-text-light);\n\tmargin: 0;\n}\n\n.reta-refund-section-text p{\n\tmargin: 0 0 12px;\n}\n\n.reta-refund-section-text p:last-child{\n\tmargin-bottom: 0;\n}\n\n\/* ========================================\n   RESPONSIVE\n   ======================================== *\/\n\n\/* Tablet *\/\n@media (max-width: 991px){\n\n\t.reta-hero-title{\n\t\tfont-size: 40px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-size: 30px;\n\t}\n\n\t.reta-refund-section-title{\n\t\tfont-size: 22px;\n\t}\n\n}\n\n\/* Mobile *\/\n@media (max-width: 767px){\n\n\t\/* Sections *\/\n\t.reta-section{\n\t\tpadding: 50px 0;\n\t}\n\n\t.reta-section-sm{\n\t\tpadding: 30px 0;\n\t}\n\n\t\/* Hero *\/\n\t.reta-hero{\n\t\tpadding: 50px 0 40px;\n\t}\n\n\t.reta-hero-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t\tmargin: 0 0 10px;\n\t}\n\n\t.reta-hero-desc{\n\t\tfont-size: 16px;\n\t}\n\n\t\/* Typography - Mobile titles with Poppins *\/\n\t.reta-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t\tmargin: 0 0 14px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 30px;\n\t\tfont-weight: 500;\n\t\tline-height: 40px;\n\t}\n\n\t.reta-subtitle{\n\t\tfont-size: 15px;\n\t}\n\n\t\/* Refund Content *\/\n\t.reta-refund-section{\n\t\tmargin-bottom: 30px;\n\t}\n\n\t.reta-refund-section-title{\n\t\tfont-family: \"Poppins\", sans-serif;\n\t\tfont-size: 20px;\n\t\tfont-weight: 500;\n\t\tline-height: 28px;\n\t\tpadding-bottom: 10px;\n\t}\n\n\t.reta-refund-section-text{\n\t\tfont-size: 15px;\n\t}\n\n\t\/* Container *\/\n\t.reta-container{\n\t\tpadding: 0 16px;\n\t}\n\n}\n\n\/* Small phones *\/\n@media (max-width: 420px){\n\n\t.reta-hero-title{\n\t\tfont-size: 28px;\n\t\tline-height: 36px;\n\t}\n\n\t.reta-title{\n\t\tfont-size: 26px;\n\t\tline-height: 34px;\n\t}\n\n\t.reta-title-lg{\n\t\tfont-size: 26px;\n\t\tline-height: 34px;\n\t}\n\n\t.reta-refund-section-title{\n\t\tfont-size: 18px;\n\t\tline-height: 26px;\n\t}\n\n\t.reta-refund-section-text{\n\t\tfont-size: 14px;\n\t}\n\n}\n\n<\/style>\n\n<div class=\"reta-refund-page\">\n\n<!-- ===== HERO ===== -->\n<section class=\"reta-hero\">\n\t<div class=\"reta-container\">\n\t\t<h1 class=\"reta-hero-title\">Refund Policy<\/h1>\n\t\t<p class=\"reta-hero-desc\">Important information regarding returns, refunds, cancellations, and shipping issues.<\/p>\n\t<\/div>\n<\/section>\n\n<!-- ===== REFUND CONTENT ===== -->\n<section class=\"reta-section reta-section-sm\">\n\t<div class=\"reta-container\">\n\t\t<div class=\"reta-refund-content\">\n\n\t\t\t<!-- Research Use Only -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Research Use Only<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>All products sold by RetaEU are intended strictly for laboratory research and analytical purposes. Products are not intended for human consumption, medical use, veterinary use, or any therapeutic application. Due to the nature of these products, returns and refunds are subject to the conditions outlined below.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Refund Eligibility -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Refund Eligibility<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>Customer satisfaction is important to us. Refunds or replacements may be considered only in limited circumstances, including:<\/p>\n\t\t\t\t\t<p>\u2022 You received an incorrect product.<br>\n\t\t\t\t\t\u2022 Your order was damaged during transit.<br>\n\t\t\t\t\t\u2022 Your order was lost in transit and confirmed as such by the shipping carrier.<br>\n\t\t\t\t\t\u2022 Your order cannot be fulfilled after payment has been accepted.<\/p>\n\t\t\t\t\t<p>Refunds are evaluated on a case-by-case basis. Approval of a refund or replacement remains at the sole discretion of RetaEU.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Non-Returnable Products -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Non-Returnable Products<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>For quality assurance, safety, and compliance reasons, products cannot be returned once they have been shipped and delivered.<\/p>\n\t\t\t\t\t<p>We do not accept returns or provide refunds for:<\/p>\n\t\t\t\t\t<p>\u2022 Products that have been opened or used.<br>\n\t\t\t\t\t\u2022 Products purchased in error.<br>\n\t\t\t\t\t\u2022 Orders placed using incorrect shipping information supplied by the customer.<br>\n\t\t\t\t\t\u2022 Delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.<br>\n\t\t\t\t\t\u2022 Claims relating to the intended use of products contrary to our Research Use Only policy.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Damaged or Incorrect Orders -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Damaged or Incorrect Orders<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>If you receive a damaged package or an incorrect item, you must notify us within 7 days of delivery.<\/p>\n\t\t\t\t\t<p>Please include:<\/p>\n\t\t\t\t\t<p>\u2022 Your order number.<br>\n\t\t\t\t\t\u2022 A description of the issue.<br>\n\t\t\t\t\t\u2022 Clear photographs of the product, packaging, and shipping label.<\/p>\n\t\t\t\t\t<p>Failure to report damage or incorrect shipments within this period may result in the claim being declined.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Lost Shipments -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Lost Shipments<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>If a shipment is confirmed as lost by the shipping carrier, RetaEU may, at its discretion, provide a replacement shipment or issue a refund.<\/p>\n\t\t\t\t\t<p>Claims for lost shipments may require an investigation by the shipping carrier before any resolution can be provided.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Order Cancellations -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Order Cancellations<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>Orders may only be cancelled before they have entered processing or shipment.<\/p>\n\t\t\t\t\t<p>Once an order has been processed or dispatched, it cannot be cancelled.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Shipping -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Shipping<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>Shipping is available only to destinations supported during checkout.<\/p>\n\t\t\t\t\t<p>Delivery times are estimates only and are not guaranteed. RetaEU is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events outside its reasonable control.<\/p>\n\t\t\t\t\t<p>Risk of loss and title to products pass to the customer once the shipment has been handed over to the shipping carrier, where permitted by applicable law.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Refund Processing -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Refund Processing<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>Approved refunds will be issued using the original payment method whenever possible.<\/p>\n\t\t\t\t\t<p>Processing times depend on the payment provider or financial institution and may vary.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Contact Us -->\n\t\t\t<div class=\"reta-refund-section\">\n\t\t\t\t<h2 class=\"reta-refund-section-title\">Contact Us<\/h2>\n\t\t\t\t<div class=\"reta-refund-section-text\">\n\t\t\t\t\t<p>If you believe you are eligible for a refund, replacement, or have questions regarding your order, please contact our customer support team through the contact information provided on the website. Include your order number and all relevant information to help us process your request as quickly as possible.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
        "protected": false
    },
    "excerpt": {
        "rendered": "",
        "protected": false
    },
    "author": 12,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "comment_status": "closed",
    "ping_status": "closed",
    "template": "elementor_header_footer",
    "meta": {
        "_acf_changed": false,
        "site-sidebar-layout": "no-sidebar",
        "site-content-layout": "",
        "ast-site-content-layout": "full-width-container",
        "site-content-style": "default",
        "site-sidebar-style": "default",
        "ast-global-header-display": "",
        "ast-banner-title-visibility": "",
        "ast-main-header-display": "",
        "ast-hfb-above-header-display": "",
        "ast-hfb-below-header-display": "",
        "ast-hfb-mobile-header-display": "",
        "site-post-title": "disabled",
        "ast-breadcrumbs-content": "",
        "ast-featured-img": "disabled",
        "footer-sml-layout": "",
        "ast-disable-related-posts": "",
        "theme-transparent-header-meta": "",
        "adv-header-id-meta": "",
        "stick-header-meta": "",
        "header-above-stick-meta": "",
        "header-main-stick-meta": "",
        "header-below-stick-meta": "",
        "astra-migrate-meta-layouts": "default",
        "ast-page-background-enabled": "default",
        "ast-page-background-meta": {
            "desktop": {
                "background-color": "var(--ast-global-color-5)",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            },
            "tablet": {
                "background-color": "",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            },
            "mobile": {
                "background-color": "",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            }
        },
        "ast-content-background-meta": {
            "desktop": {
                "background-color": "var(--ast-global-color-4)",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            },
            "tablet": {
                "background-color": "var(--ast-global-color-4)",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            },
            "mobile": {
                "background-color": "var(--ast-global-color-4)",
                "background-image": "",
                "background-repeat": "repeat",
                "background-position": "center center",
                "background-size": "auto",
                "background-attachment": "scroll",
                "background-type": "",
                "background-media": "",
                "overlay-type": "",
                "overlay-color": "",
                "overlay-opacity": "",
                "overlay-gradient": ""
            }
        },
        "footnotes": ""
    },
    "class_list": [
        "post-51",
        "page",
        "type-page",
        "status-publish",
        "hentry"
    ],
    "acf": [],
    "_links": {
        "self": [
            {
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/pages\/51",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/pages"
            }
        ],
        "about": [
            {
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/types\/page"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/users\/12"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/comments?post=51"
            }
        ],
        "version-history": [
            {
                "count": 0,
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/pages\/51\/revisions"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/archive.retaeu.nl\/en_us\/wp-json\/wp\/v2\/media?parent=51"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}